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Received a Spam email letter from Virginmedia

I posted a request for help from the Virgin media team 2 weeks ago in connection with a letter i received relating to spam email being sent from my broadband connection. To date I have had no reply from virgin media via the forum (although I have received emails asking for feedback on how i rate their service!).

Here is the link to my original question. Can I politely ask that someone from virgin have a look at it please

https://community.virginmedia.com/t5/Security-matters/Spam-email-warning-letter-from-Virginmedia/m-p...

Regards

Mr Moore

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