Menu
Reply
Geo3
  • 4
  • 0
  • 0
Joining in
1,130 Views
Message 1 of 10
Flag for a moderator

Re: virgin media is blocking my website

Hey, my site is also being blocked not sure why.

here’s the url https://www.weareaube.com

0 Kudos
Reply
newapollo
  • 12.2K
  • 1.64K
  • 3.71K
Very Insightful Person
Very Insightful Person
1,117 Views
Message 2 of 10
Flag for a moderator

Re: virgin media is blocking my website

Hi Geo3,

It's working fine on my desktop and mobile using a VM connection.

Clipboard01.jpg

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
Geo3
  • 4
  • 0
  • 0
Joining in
1,112 Views
Message 3 of 10
Flag for a moderator

Re: virgin media is blocking my website

that’s strange it doesn’t work for me and at around 3 other people I’ve asked to test on VM7C1399C6-116D-4342-A782-04DDBB1C5AA2.png

0 Kudos
Reply
用心棒
  • 7.15K
  • 793
  • 2.43K
Very Insightful Person
Very Insightful Person
1,105 Views
Message 4 of 10
Flag for a moderator

Re: virgin media is blocking my website

Virgin Media's Web Safe service (namely Virus Safe) is blocking access and they are not alone; Cloudflare and BT are doing the same along with FortiGuard.

If you are a Virgin Media customer and believe it is a false positive:

  • report it here Report a website
  • otherwise try emailing websafefeedback@​virginmedia.co.uk

    NB be aware that some security vendors will not de-list until they have confidence the site is secured and no longer a threat to their customers; this maybe achieved by the passing of time without further malware detections.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Geo3
  • 4
  • 0
  • 0
Joining in
1,083 Views
Message 5 of 10
Flag for a moderator

Re: virgin media is blocking my website

Thanks I have contacted the email and will see what they say.

Do you know whether this could have been cause by a malware detection on another site on the same server? As there seems to be no presence of malware on our website.

0 Kudos
Reply
用心棒
  • 7.15K
  • 793
  • 2.43K
Very Insightful Person
Very Insightful Person
1,055 Views
Message 6 of 10
Flag for a moderator

Re: virgin media is blocking my website


@Geo3 wrote:


Do you know whether this could have been cause by a malware detection on another site on the same server? As there seems to be no presence of malware on our website.


Unfortunately I do not know but it is unlikely given any detection of malware should be against a resource within your domain; what exactly I do not know

BTW consider going to https://radar.cloudflare.com/categorization-feedback/weareaube.com, deselecting the Malware tag and submitting for review.

Gareth_L
  • 9.96K
  • 563
  • 1.12K
Forum Team
Forum Team
1,013 Views
Message 7 of 10
Flag for a moderator

Re: virgin media is blocking my website

Hello Geo3

Thanks for your post 

Can I just ask how things are looking right now 

Are you still getting the same issue with the website 

Gareth_L

0 Kudos
Reply
Geo3
  • 4
  • 0
  • 0
Joining in
994 Views
Message 8 of 10
Flag for a moderator

Re: virgin media is blocking my website

Hi Gareth,

yes it is still not working.

0 Kudos
Reply
Zoie_P
  • 4.52K
  • 189
  • 354
Forum Team
Forum Team
958 Views
Message 9 of 10
Flag for a moderator

Re: virgin media is blocking my website

Hi Geo3, 

I have been able to access your site using both virgin media and virgin mobile. Any customer experiencing this needs to reach out to us. 

Zoie

0 Kudos
Reply
SCA1972
  • 6.14K
  • 673
  • 2.15K
Very Insightful Person
Very Insightful Person
949 Views
Message 10 of 10
Flag for a moderator

Re: virgin media is blocking my website

Just tried to access the site and it was blocked by Malwarebytes due to a Trojan.  So that is another company that thinks your site is unsafe.

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply