Showing results for 
Search instead for 
Did you mean: 

Re: Malware letter, email accounts locked, mailbox unavailable,

Joining in

I received this message today and found I could access my primary mailbox but could not access my secondary mailbox. I have scanned all my computers with both Norton 360 and Malwarebytes and they are clean and I have changed my password.

I can still access the primary mailbox but 1 hour after changing my password I can still not access my secondary mailbox with either my original password or the new one.

Frustratingly Virgin has NO EMAIL ADDRESS for customer support, no raise a fault options on the website and phone sytem that wastes your time asking security questions before telling you its shut!!

How do I recover access to my mailbox or even get someone at Virgin Media to care?


Very Insightful Person
Very Insightful Person

Did you reset the password for the primary or secondary email account? If the form try:

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

Hi there Robo-MT09
Thanks for your post and welcome to the community.

Apologies for any issues faced with this, has the support that @用心棒 offered helped you?

Let us know,