Malware letter, email accounts locked, mailbox unavailable,

[Robo-MT09]

I received this message today and found I could access my primary mailbox but could not access my secondary mailbox. I have scanned all my computers with both Norton 360 and Malwarebytes and they are clean and I have changed my password.

I can still access the primary mailbox but 1 hour after changing my password I can still not access my secondary mailbox with either my original password or the new one.

Frustratingly Virgin has NO EMAIL ADDRESS for customer support, no raise a fault options on the website and phone sytem that wastes your time asking security questions before telling you its shut!!

How do I recover access to my mailbox or even get someone at Virgin Media to care?

[用心棒]

Did you reset the password for the primary or secondary email account? If the form try:

• go here Forgotten your Password? | Reset Here | Virgin Media
• enter email address of secondary
• then follow the instructions provide

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[Kain_W]

Hi there Robo-MT09
Thanks for your post and welcome to the community.

Apologies for any issues faced with this, has the support that @用心棒 offered helped you?

Let us know,