Internet security - what do I get?

[jwh54]

I've been trying to switch on 'Web Safe' and 'Child Safe' but both just switch off immediately.  I noticed that another user had reported having the same problem in another thread, but no solution had been forthcoming.  Any ideas why this is happening?

[用心棒]

When signed in does the issue still occur if you go to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings?

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[Megan_L · Accepted solution]

Hi Jwh54,

Thanks for using the forums to get this issue with your Web Safe looked into, I am sorry it's not staying active when you try to turn it on. 

We can activate it from our side - Which I have done just now - So please give it about an hour to reflect on your side and let me know if it hasn't!

If it still says "Off" then please first try rebooting your Hub & devices.

Thanks,

Megan_L

[jwh54]

Hi Megan_L

Thanks for the prompt reply and activation of Websafe.

I'm now able to switch it on and off when required.

[Kath_F]

Hi jwh54, 

Thanks for coming back and updating us on this. 

We're glad Megan was able to get things sorted for you. I've passed on your comments to her. 

If you have any further issues, please pop back and let us know. 

Thanks,