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Re: Gumblar malware alert

Hi,

I've received two of these emails (and a letter) now, also referring to Gumblar malware.

It's seems rather unlikely it is on any of our Macs, iPhones or Samsung devices, as it is a JS trojan that typically infected older Windows machines. But we ran AV and anti-malware both times anyway, just like others on this forum have done, and found nothing.

After a bit of digging around it seems possible that we have received these messages because our MAC network addresses are being spoofed from elsewhere, and may have nothing to do with having malware on our own devices.

But we would like to be 100% sure, so if anyone from support would like to PM, it would be nice to confirm that we have taken all appropriate steps and will not get penalised for something we may have no control over!

Many thanks, have a great day 🙂

beatrix71

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Re: Gumblar malware alert

Have flagged your post to the forum team however be aware it can take them a few hour / days to respond.


@beatrix71 wrote:

After a bit of digging around it seems possible that we have received these messages because our MAC network addresses are being spoofed from elsewhere, and may have nothing to do with having malware on our own devices.


Unlikely as MAC is not included in packets egressing your local network.

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Re: Gumblar malware alert

Thanks for the post Beatrix71 and welcome to our community.

 

If you followed all the steps outlined on the email you should be safe, although if it's detected again you'll get another email to let you know.

 

Thanks, Emily.

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