Child safe not working

[johneg1]

Hi all, I’ve got exactly the same issue that Child Safe isn’t working. I’ve been in touch with Virgin 3 times in the last week and they can’t solve it. I was told it was a vpn issue on a device but when I tried it on an iPad we had the same failure of child safe. Please help

[用心棒]

From the device on which Web Safe is not work what AS Name is shown when your visit https://1.1.1.1/help?

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[Zoie_P]

Hi Johneg1, 

Thank you for your post and welcome to the forums 🙂 
I am sorry you are having issues with your child-safe, could you please follow @用心棒's advice so we can best assist?

Zoie