Child Safe - Sorry the changes you made were not saved, please try again

[Joycey85]

I am having the same issue with mine it won't turn on child safe

[Anonymous]

Try doing it via the My Virgin Media app via Home/... / Account Settings/Online Security. 

[Joycey85]

Doesn't work either 

[Natalie_L]

Hi Joycey85,

Thank you for reaching out to us here on the Community. 

I am sorry to hear you are having issues changing your child safe settings, we would be happy to help. 

To make the amendments, I will just need to pop a private message over to the purple envelope on the top right of this page. 

Speak soon,