Random phone calls

[kindo128]

Getting phone calls from an 0121 phone number saying we have issues with out broadband,  and making some connections.  To my knowledge we don't, I feel its a scam but you can't speak to virgin to find a simple answer,  I've had two in two days from the same number. Could anyone re assure me that indeed this is a scam ? Please. Thank you

[goslow]

You are correct in assuming that these are scam calls.

VM don't make tech support calls out of the blue in this way.

Best approach is just to hang up on them without speaking to them when they call again.

[kindo128]

Thank you, so kind for replying 

[Paulina_Z]

Hi @kindo128,

Welcome back to our Community Forums! Thank you for your post and I'm sorry that you've been receiving fraudulent calls recently!

Did you receive these calls on your mobile, or landline? If your landline was contacted, you can take a look at our Landline Fraud Calls page to see what you can do to protect yourself against these calls. 

We're working hard to make sure that our customers are not contacted by these calls. 

If there's anything else we can do to help, please let us know. We're here to assist.

Thank you.

[kindo128]

Thank you for your time, they were indeed on our virgin land line. I will follow up on your advice,  thank you

[Paulina_Z]

Hi @kindo128,

No problem at all. Please keep us updated on how you get on and let us know if you need any further assistance.

We're here to help.

Thank you.