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Potential scam

LukeFirth
Joining in

My contract has run out and have been offered a new package. Broadband and o2 sim. In the chat the agent sent me a link to fill out which I've not seen before and unsure if it's a scam. Can anyone help? The link is

[Cable] Direct Debit details: Post Edit - Inappropriate Link

[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines]

1 REPLY 1

Zach_R
Forum Team
Forum Team

Hi @LukeFirth

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that there was some confusion and apprehension on a web chat with our team. If you're ever unsure about something being provided to you online, please instead contact our retentions team by calling 0345 454 1111 (or 150 from a Virgin Media landline) and they'll be happy to help you discuss and arrange a package change.

Keep us posted.

Thanks,
 


Zach - Forum Team
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