We have just purchased a VirginMedia broadband deal which is due to be installed on the 1 June. The deal was taken out yesterday 4 May. All correspondence on this matter has been by email to date.
I have now received the text message detailed in the photo below which has lots of factual information about the installation. It is from a Mobile number. Mobile numbers are often the route scammers use to contact people.
Can you please advise if this is the normal procedure for VirginMedia to use and that the mobile number 07480 632160 is one authorised by VirginMedia?
I am concerned if this is a scam text how quickly such information has become available to the scammers.
I welcome your comments and further guidance as to whether I should respond to this text.
Please see text message from mobile number. I have taken out personal information.
Hi, it's Virgin Media. Before we can install your Telephone Broadband on Tue 01 Jun we need to do some external work at [refers to my home address]. You won't have to be there while we work. Please reply CONFIRM if this is okay, or HELP if there's an issue. For more details visit virginmedia.com/install2
Thanks for the response. This will be a legitimate text from us as this seems to have been passed to the engineering team to prepare your services - we may need to carry out some wiring work to make sure this all goes ahead on the installation date.