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stevewalker866
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Potential Scam/Phishing Call

Hello, I received a call this morning from a mobile number 07884805855, the chap making the call was extremely rude telling me that there was a "problem with my account" and that my router is going to be deactivated. I'm fairly certain it was a scam as I called the number and, according to the voice on the call it was an incorrect number. I tried contacting Virgin but call waiting was likely to be an hour, so I thought I'd ask on here.

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goslow
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Re: Potential Scam/Phishing Call

The 'your router will be deactivated' calls are scams, as you have already identified.

Best to hang up and not engage with them.

Steven_L
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Re: Potential Scam/Phishing Call

Hey @stevewalker866

 

As stated by @goslow, the calls sound like scam calls as we would never call our customers to advise their routers would be disconnected.

 

Please could you block the number, if the call was on your mobile. If the call was on your landline, we have some methods to help combat such calls, you can find them here

 

 

Regards

Steven_L

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