I took a call today from somebody who sounded like they were in a contact centre on an 020 number. He claimed to be from Virgin Media and said there were problems with my internet caused by virus’s from websites visited over time.
I asked him to confirm his identity and he gives me a long hexadecimal number which did appear on my screen in order to prove his identity. He then asked me to visit a website called Awesun (which I’ve looked up and it appears a legit website) and he asked me to click on the download button on the website and he’s then be able to talk me through how to sort the problem out.
At this point I said I wasn’t comfortable doing this over the phone and was going to call Virgin back and he hung up on me. I’m almost certain now it was a scam but I’m concerned that as I visited the Awesun website he may have got access to my computer. I didn’t download anything as he instructed and he did hang up on me when I said I wasn’t comfortable downloading anything.
I was just wondering if anyone else has had this happen to them?