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Possible scam

Applied for broadband online but couldn’t proceed as address isn’t registered said somebody would call me. 
today I received a call and decided to go ahead with broadband. He asked for bank details for dd and also asked for my previous address and he would phone back in 5 mins. He called back and said that it had gone through and I then received an email but my address was different, I called back and he said he had put the correct details in. Now I’m worrying it’s a scam and they have my bank details. The email address was Is that a genuine virgin email ? I emailed back about the costs and nobody has emailed back. 

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