Has anybody else received phone calls from what seems to be an Indian call centre saying that they need to upgrade your broadband due to poor speed or security issues. The guy told me that he could verify he was from VM as he knew my name, address and postcode. Surely this must be some form of scam attempt.
Today was the second time to have been called, first time was regarding broadband speed. My Wife was asked if she used the internet for banking and shopping which rang alarm bells. Today I was told that there was a security patch that needed to be put on my router as malware and adware were getting through. I told him that I wasn't with VM anymore and he said that he was with VM and they carried out online maintenance for all the broadband providers. Gave him the tablet and hung up but could sound plausible to some people.
I had what I suspect was one of these calls today - the guy claimed he was from Virginmedia and even gave me name, staff ID and Virgin office address in London of where he was calling from. Reverse number lookup suggested he was, in fact, in India (01334599904 was the number).
He told me there were 'files on the internet that were slowing my broadband down'. He asked me to log on to my computer and type 'validator' in the search bar to download a file. I didn't...
Thank you for this information and glad hear you were vigilant on this. We are aware of this and have reported this. I would advise if you haven't already registered with TPS you can do that here. This will stop unwanted sales and marketing calls. Best of all It's a free service 🙂
We only joined VM a couple of weeks ago but last week my husband had a 'call' from a 'VM technician' explaining that the was an issue with the installation and that he needed to check installation settings. My husband is normally very on-the-ball with these things and has spotted scam calls before but this one was very convincing. Anyway, long story short, they cleared out half of the contents of our bank account by hacking through the computer! Fortunately we spotted it in time and contacted the bank, but my question to VM is:
We'd been with VM for less than 2 weeks how did they get hold of our ex-directory phone number and know that we'd just had VM installed??? Do you need to look seriously at your data security?
Also for the record, it was very frustrating not being able to speak to a human being, just the run-around of the recorded messages and online chat which takes ages to answer, if at all.