Menu
Reply
excustomerAL
  • 3
  • 0
  • 0
Tuning in
595 Views
Message 1 of 6
Flag for a moderator

Possible fraudulent installation

Hi,

I have gotten a series of text messages saying that there will be an installation. BUT I didn't order any service, and it is not my address or postcode that is mentioned in the texts. The address given is "23, BA14 0PU".  

I suspect this is fraud.

Please help.

Thanks,

A.L.

Tags (1)
0 Kudos
Reply
jb66
  • 12.42K
  • 925
  • 1.82K
Very Insightful Person
Very Insightful Person
570 Views
Message 2 of 6
Flag for a moderator

Re: Possible fraudulent installation

I suspect someone accidentally typed in the wrong mobile number on the order page
0 Kudos
Reply
excustomerAL
  • 3
  • 0
  • 0
Tuning in
547 Views
Message 3 of 6
Flag for a moderator

Re: Possible fraudulent installation

Thanks.

If that's the case, whoever placed the order will miss their installation tomorrow.

It would be good if a customer service rep could sort this out. I don't want spam messages, and the person who placed the order will surely want their own phone number associated with the account.

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 560
Forum Team
Forum Team
399 Views
Message 4 of 6
Flag for a moderator

Re: Possible fraudulent installation

Hi ExcusomerAL, 

Thanks for your post and welcome to our community. 

Really sorry that there's been an issue with some messages you've received, as advised it does sound like it might be a case of the wrong mobile number but we'd love to ensure that yours is removed and this is sorted. 

I'm going to pop you a personal message now and we'll take it from there. 

Emma_C - Forum Team
0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 560
Forum Team
Forum Team
387 Views
Message 5 of 6
Flag for a moderator

Re: Possible fraudulent installation

Thanks for letting me help with this @excustomerAL, we're around if you need anything else 🙂 

Emma_C - Forum Team
excustomerAL
  • 3
  • 0
  • 0
Tuning in
355 Views
Message 6 of 6
Flag for a moderator

Re: Possible fraudulent installation

Thanks for fixing it, Emma!
0 Kudos
Reply