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Possible Scam?

I cancelled my contract yesterday, and today received both a text message (from 07537 410420) and an email (from EquipmentReturns@virginmedia.co.uk) in regards to being sent out a ‘prepaid equipment returns package’. Both text and email contained my address registered to my virgin media account.

Stupidly, I replied to both of them without checking whether or not they’re legit. And now fear I’ve fell victim to a scam.

 

Could anyone please help me with this matter. I’ve tried contacting virgin media themselves via phone and email but getting nowhere with them. 

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Re: Possible Scam?

In this instance I would suggest they are likely to be valid as VM will require the rented equipment to be returned.

The VM Forum Team will be able to advise you when they reach this thread.

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Re: Possible Scam?

Hi Mushy_91,

that's the legitimate email address for equipment returns

Dave

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Re: Possible Scam?


@newapollo wrote:

Hi Mushy_91,

that's the legitimate email address for equipment returns


Indeed it is, but as with phone numbers the displayed sender address can easily be spoofed, so caution is recommended.

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