Today I received a call from a mobile number 07971645688 calling herself Dee from Virgin Media. She knew that I had recently moved out of my student house and phoned saying the new tenants wanted to set up WiFi and that she would cancel the package for free and set my next house up with a cheaper package that came with more add ons. She asked for my address, which I gave. I then got an email from firstname.lastname@example.org telling me everything had been set up and giving me an order number but it didn't seem right. I am wondering if this is a real Virgin email and employee or if I have been tricked.