Virgin Media Community

[criptopus]

I run Tai Chi classes in the Hartlepool area and have built and I am hosting a website for our group. I have secured the website with SSL and for some reason when I am connected to my or my father's virgin connection the website is being blocked. Who do I ask for it to be whitelisted?

It is shentaichiacademy.co.uk and also aliased to www.shentaichiacademy.co.uk

I am a professional web developer and work for a local creative company.

[用心棒]

As far as I can see the website is not being blocked by Virgin Media:

What error message are you seeing?

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[newapollo]

Hi @criptopus  and @用心棒 

I tried accessing your site using my VM residentiial connection and was unable to connect.

I don't use websafe so that didn't prevent the access.

Using Chrome I see the emssage www.shentaichiacademy.co.uk redirected you too many times.

traceroute on my PC appeared to work OK

Tracing route to cpc95882-hart11-2-0-cust249.11-3.cable.virginm.net [82.24.160.250]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 8 ms 7 ms 8 ms midd-core-2a-xe-103-0.network.virginmedia.net [62.254.64.221]
4 9 ms 8 ms 10 ms hart-cmts-11-pc1-650.network.virginmedia.net [62.252.68.170]
5 18 ms 22 ms 19 ms cpc95882-hart11-2-0-cust249.11-3.cable.virginm.net [82.24.160.250]

Trace complete.

Using https://who.is/tools/  showed no problems.

https://whois.domaintools.com/shentaichiacademy.co.uk  however shows a  500 Can't connect to 82.24.160.250:80 (connect: timeout)

The site loads fine using my vodafone (VM) mobile connection

[coenoby]

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@criptopus wrote:

It is shentaichiacademy.co.uk and also aliased to www.shentaichiacademy.co.uk

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Just to  confirm what @用心棒 has posted, not blocked for me either even with Child Safe turned on.

Coenoby

Edited to add, that was using both Firefox and Chrome.

[newapollo]

Might it be a local VM issue?

I'm based in Teesside, the same area as the website in question 

[Tudor]

Works fine from my VM connection in London, using 1.1.1.2/1.0.0.2 as DNS.

[Matthew_ML]

Hello criptopus, thank for you reaching and a warm welcome the community. I am sorry to hear that you cannot access this website.

We wouldn't block any websites at all unless we are stated to by the government or police. 

I have also just tried this using a Virgin residential connection and it loaded perfectly fine for and I can navigate around the website no issues at all. 

Are you using anything such as virus protection, pop up blocked etc?

Have you also tried accessing it on a different device / browser whilst connected to the WIFI? Thanks