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Theopalino05
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Phone calls

Hi I keep having phone calls at least 5 from different number they are saying they are from virgin media and saying I’m having security issues with my internet 

I hang up and check the numbers but concerned still as we have had a new router recently 

we also are on the TPS so shouldn’t be getting these any help appreciated 

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goslow
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Re: Phone calls

You are receiving scam/spam calls via an auto-dialler. This device works through blocks of telephone numbers dialling automatically until it makes a connection. The caller IDs are faked and change for each call so you rarely see the same number twice. Registering with TPS has no effect on these types of calls because the calls are generated by criminals.

See below for an answer to a similar query from last week with some possible suggestions and work-arounds

https://community.virginmedia.com/t5/Home-Phone/How-to-change-my-landline-telephone-number/m-p/44322...

Official line from VM below

https://www.virginmedia.com/help/home-phone-nuisance-calls

and

OFCOM Number Spoofing Info
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisanc...

National Cyber Security Centre - Electronic scam information
https://www.ncsc.gov.uk/guidance/suspicious-email-actions

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