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lizzie-hrh
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Phone call

Received a phone call this morning from removed saying they are from Virgin Media my internet provider, I didn’t give them a chance to say anymore, but said I don’t think they are from Virgin and hung up.  Now I’m wondering if it was a scam 😬 anyone know if it was a scam? 

[MOD EDIT: Phone number removed]

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goslow
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Re: Phone call

Yes, this was a scam call. You did the right thing by hanging up on them and not engaging with them.

The usual routine is they will go on to tell you they have identified some problem with your connection (also untrue) and, from there, try to gain remote access to your computer/device to fix the (fake) problem. Once they have remote access, their aim is to commit fraud against you by accessing your online banking services or by stealing your personal information to use later in fraudulent activity.

For future reference, VM does not make unsolicited support calls in this way. If you get such a call it is a scammer. Just hang up without talking to them.

lizzie-hrh
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Re: Phone call

Thank you, I thought it was 😁
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