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Phone call about boradband security

Received two calls this morning from Virgin about my router security - is this legit? 

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Re: Phone call about boradband security

Hello

What number did they come from as from you have said sounds like a scam as VM don't normally phone for security problems, they tend to either email or a physical letter.

Regards Mike

 

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Re: Phone call about boradband security

Thank you - it was a UK number but from a call centre in India.

I am usually pretty wary of calls like this but she was very pushy and insisted Virgin had received a security alert from my router. My WiFi has crashed a few times recently so it did make me wonder...! 

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Re: Phone call about boradband security


@emmamarkham wrote:

Thank you - it was a UK number but from a call centre in India.

I am usually pretty wary of calls like this but she was very pushy and insisted Virgin had received a security alert from my router. My WiFi has crashed a few times recently so it did make me wonder...! 


Ask them for your VM account number.

If they don't know it end the call!

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Re: Phone call about boradband security

They just rang again - saying technical service. I hung up and then they rang back again twice and ignored!

Surely there is a better way for Virign to get in touch with me i.e. email as someone previously suggested.

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Re: Phone call about boradband security


@emmamarkham wrote:

They just rang again - saying technical service. I hung up and then they rang back again twice and ignored!

Surely there is a better way for Virign to get in touch with me i.e. email as someone previously suggested.


There is a vanishingly-slim (near-to-zero) chance that this is actually VM contacting you.

Even running through security-type questions for an inbound call to yourself is risky as this post from yesterday highlights

https://community.virginmedia.com/t5/Security-matters/Scam-phone-calls/td-p/4503085

where the scammers may actually know some information about you from other sources.

VM may, very rarely, use a text message to notify you of faults in your area or send you a letter if they are notifying you of a security issue with your connection.

The scammers have created so much uncertainty as to whether or not an incoming call is genuine or not that the only reasonable default position is to assume these kinds of incoming calls are not genuine and go from there. If you do need to discuss something with VM then make an outbound call yourself to VM to discuss.

If you do have a technical issue with your connection use the VM forum or phone into VM for help. If you want to discuss or change your VM package then you need to phone in.