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Phone Call

Andy056
Joining in

on ‎17-10-2022 10:34

Someone called claiming to be from virgin media saying my hub was sending messages that hackers can gain access to tbe hub i pu the phone down I had just instalked viegun connect to check my hub speed did not get phone number

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2 REPLIES 2

goslow
Legend

‎17-10-2022 11:18 - edited ‎17-10-2022 11:26

@Andy056 wrote:

Someone called claiming to be from virgin media saying my hub was sending messages that hackers can gain access to tbe hub i pu the phone down I had just instalked viegun connect to check my hub speed did not get phone number

The phone call you received was a scam call (as will be any future calls claiming to be from VM and mentioning hubs sending messages and hackers gaining access to your hub etc. etc.). VM do not make unsolicited tech support calls like this.

Best advice is just to hang up without talking to them when they call again.

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Robert_P
Forum Team
Forum Team

on ‎18-10-2022 11:26

Hello Andy056

 

Sorry to hear of the concern and confusion caused by the recent call purporting to be from ourselves, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

As goslow has mentioned this is a common scam designed to get information from you, as long as no information was given to the caller your details will have remained safe. They randomly get a number and call it on the off chance, I have had similar calls from BT but I am with Virgin Media and have been for 10 years so they are just chancing their arm.

 

As goslow has advised, best to just hang up as we would never call you in relation to these types of issues.

 

Rob

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