just had an email from Virgin saying "Hello, (not my name stated), Sorry to inform you that your package could not be automatically renewed. The payment processor has detected that some of the billing details are missing asociated with your account are missing or expired. Your package is now pending for disconnection from 26th March. To continue you need to sign in and update your details". There is then a link and a statement that is will take 3-5 days to update the account and then the automatic suspension will be lifted. there is the Virgin logo at the bottom.