Having had his personal details stolen through phishing my husband has spent 5 weeks trying to get through to virgin after receiving letters stating he is in debt to them by £70 and this is still not resolved. He spends nearly an hour each time he attempts to call them waiting to get through, told he has come through to the wrong department, told they will call him back, told they will look into this and still he receives more threatening letters when he has never signed anything to have an account with virgin. It’s so stressful for both of us and no one at virgin seems bothered by this. We don’t know how to resolve this.
[REMOVED] is the credit agreement number, according to a letter from VM. My husband has never sign any credit agreement with VM his bank has advised we ask for a copy of this credit agreement with his signature and information of what it’s for including a breakdown of what is owed. Since this fraud he has had two payments also taken from his bank account for Credit Angel at a cost of £19.99 twice.
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