Virgin Media Community

[stephm1964]

Same scam today from number removed Numbers will change as these are artificially created.

Very polite and ‘professional’ at first but clearly a scam as none of the Virgin requests for security information. He started his spiel about intermittent internet speeds and how it could be improved. Aware that it was a scam call, I kept the conversation away from his focus, asked about him etc. He quickly became very abusive indeed as he was clearly riled until he hung up.

 [MOD EDIT: Number has been removed from this post]

[Hayley_S]

Hello @stephm1964,

Welcome to the community page, thank you for posting on here.

I am sorry to see that you have been called by a scammer.

Please click 'Here' for advice and tips on how to deal with fraudulent calls.

Many thanks,

[whaleshark32]

Similar call this morning, no request for security info.  Very polite, stated system noted intermittent faults between network and router.  I replied I had no such problems and was closing the call as I believed it was a scam.

My question is how do they know my landline is linked to a Virgin Media account?  

[Graham_A]

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@whaleshark32 wrote:

Similar call this morning, no request for security info.  Very polite, stated system noted intermittent faults between network and router.  I replied I had no such problems and was closing the call as I believed it was a scam.

My question is how do they know my landline is linked to a Virgin Media account?  

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They don't know for certain.  They make a calculated guess based on the tables published by Ofcom which show what number ranges are assigned to each teleco.

Of course this falls down if you have ported a number from one provider to another.

[whaleshark32]

Many Thanks Graham.

OMG, could we make it any easier for them?