Virgin Media Community

[maximilian1989]

Dear Virgin Team,

My team has been receiving phishing emails in the following format:

The sender is xxx@virginmedia.com and it shows my name in the inbox. Can you please block this account?

De: MYNAME [REMOVED[@virginmedia.com>
Date: ter., 8 de mar. de 2022 às 07:08
Subject: xxx (Assignment)
To: <xxx@gmail.com>

Good morning  XXX 

How are you today?

Are you free now for an errand quickly, Please let me know.

Best Regards.

[MOD EDIT: Personal and private information has been removed from this post.]

[Steven_L]

Hey @maximilian1989,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm really sorry to hear of this happening but we really appreciate you bringing this to our attention, we will get this investigated straight away. 

Regards,

Steven_L

[maximilian1989]

Issue is still not fixed. The account is still sending mails.

[Hayley_S]

Hello @maximilian1989.

I am sorry for this, have you tried blocking their email while we investigate?

Many thanks,

[maximilian1989]

This is not an email I can block. That email is trying to impersonate me to others...

Can you please remove/block the account on the virgin systems.

[Gareth_L]

Hi maximilian1989

Apologies that this is still ongoing 

Can you please try the following 

Forward the suspicious email to our dedicated mailbox: phishing@virginmedia.com. Mark the phishing email as spam from your email account. Finally, make sure you delete the email.

Gareth_L