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Password

FaithM22
Joining in

on ‎03-11-2022 09:35

I’ve been trying to set up a password and every time it’s saying cannot use this password at this time! ( even tho it’s saying all the requirements are met!)

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3 REPLIES 3

John_GS
Forum Team
Forum Team

on ‎04-11-2022 10:20

Hi @FaithM22

Thanks for posting and welcome to the community. 

I am sorry to hear of the online account creation issues. Normally clearing cache/cookies fixes this and/or a new browser. 

Please could you try this and let me know how you get on?

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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FaithM22
Joining in
In response to John_GS

on ‎04-11-2022 10:21

I have tried everything, it still says the same thing. 

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Ashleigh_C
Forum Team
Forum Team
In response to FaithM22

on ‎05-11-2022 10:29

I'm so sorry to hear this and thank you for trying.

 

I'll like to take a closer look into this with you via  a PM. 

 

I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

 

Thank you. 

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