Showing results for 
Search instead for 
Did you mean: 


Joining in

I’ve been trying to set up a password and every time it’s saying cannot use this password at this time! ( even tho it’s saying all the requirements are met!)


Forum Team
Forum Team

Hi @FaithM22

Thanks for posting and welcome to the community. 

I am sorry to hear of the online account creation issues. Normally clearing cache/cookies fixes this and/or a new browser. 

Please could you try this and let me know how you get on?

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

I have tried everything, it still says the same thing. 

I'm so sorry to hear this and thank you for trying.


I'll like to take a closer look into this with you via  a PM. 


I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.


Thank you.