Thanks for posting and welcome to the community.
I am sorry to hear of the online account creation issues. Normally clearing cache/cookies fixes this and/or a new browser.
Please could you try this and let me know how you get on?
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
I'm so sorry to hear this and thank you for trying.
I'll like to take a closer look into this with you via a PM.
I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.