Virgin Media Community

[davideLC]

• Hi, I have to cancel PremierSport on myVirgin Account, but when I call Virgin, the voice recorded ask me to type 3character of a password (not the one of MyVirginMediaAccount)that I don’t remember at all, how do I reset/find out that one? 
  thank you 

[BenMcr · Accepted solution]

If you don't remember the memorable word password, the phone system will put you through to a person who can ask you some other questions and then clear security to complete your change and also look at updating the memorable word to something you do know.

[Molly_T]

Hi DavideLC, as Ben MCR has advised you are able to go through secondary security questions with us, and following this we can update your memorable word. 

I am already PMing with you on another thread to support with the Premier sport issue, so will stick there for now to avoid any confusion. 

All the best!