Virgin Media Community

[Jrrsmith]

Why cant I change password? I put in new password and click change and nothing happens I still have to sign in with old password. Jim

[sophist]

Password for what, specifically?

[Jrrsmith]

Password to sign into virgin media account and email

[sophist · Accepted solution]

Strange, i just logged into https://my.virginmedia.com selected profile and changed my password - assume that you’re following the password guidelines.. 8-10 characters, only letters and numbers and must start with a letter?

[Jrrsmith]

Hi tehwolf, Yes I have followed all the guidelines and put in new password but when I press update nothing happens

[Jrrsmith]

Hi tehwolf, found the problem I put in to many characters, thanks for your help

[broksonic]

I can’t change my password and I’m definitely putting in the correct number of characters and upper case and numbers . It is extremely important I change my password because keychain says it has got leaked 

[rncross]

It should be possible to change the password online .... just be warned that the Virgin security is appalling. It has been mentioned multiple times on this forum but to recap:

• Virgin enforce weak passwords (i.e. limit of 10 characters)
• Virgin breach industry and government standards with your passwords.

[Martin_N]

Hi broksonic,

Thank you for your post. 

I'm very sorry for the issue you're having in trying to change your password. 

Are you getting a specific error message when trying this?

^Martin