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Jrrsmith
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Password

Why cant I change password? I put in new password and click change and nothing happens I still have to sign in with old password. Jim

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tehwolf
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Re: Password

Password for what, specifically?

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Jrrsmith
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Re: Password

Password to sign into virgin media account and email

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tehwolf
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Re: Password

Strange, i just logged into https://my.virginmedia.com selected profile and changed my password - assume that you’re following the password guidelines.. 8-10 characters, only letters and numbers and must start with a letter?

Jrrsmith
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Re: Password

Hi tehwolf, Yes I have followed all the guidelines and put in new password but when I press update nothing happens

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Jrrsmith
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Re: Password

Hi tehwolf, found the problem I put in to many characters, thanks for your help