Strange, i just logged into https://my.virginmedia.com selected profile and changed my password - assume that you’re following the password guidelines.. 8-10 characters, only letters and numbers and must start with a letter?
I can’t change my password and I’m definitely putting in the correct number of characters and upper case and numbers . It is extremely important I change my password because keychain says it has got leaked
It should be possible to change the password online .... just be warned that the Virgin security is appalling. It has been mentioned multiple times on this forum but to recap:
Virgin enforce weak passwords (i.e. limit of 10 characters)
Virgin breach industry and government standards with your passwords.