Virgin Media Community

[Jrrsmith]

Why cant I change password? I put in new password and click change and nothing happens I still have to sign in with old password. Jim

[tehwolf]

Password for what, specifically?

[Jrrsmith]

Password to sign into virgin media account and email

[tehwolf · Accepted solution]

Strange, i just logged into https://my.virginmedia.com selected profile and changed my password - assume that you’re following the password guidelines.. 8-10 characters, only letters and numbers and must start with a letter?

[Jrrsmith]

Hi tehwolf, Yes I have followed all the guidelines and put in new password but when I press update nothing happens

[Jrrsmith]

Hi tehwolf, found the problem I put in to many characters, thanks for your help