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davideLC
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Password

  • Hi, I have to cancel PremierSport on myVirgin Account, but when I call Virgin, the voice recorded ask me to type 3character of a password (not the one of MyVirginMediaAccount)that I don’t remember at all, how do I reset/find out that one? 
    thank you 
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BenMcr
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Re: Password

If you don't remember the memorable word password, the phone system will put you through to a person who can ask you some other questions and then clear security to complete your change and also look at updating the memorable word to something you do know.
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I work for Virgin Media - but all opinions posted here are my own
Molly_T
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Re: Password

Hi DavideLC, as Ben MCR has advised you are able to go through secondary security questions with us, and following this we can update your memorable word. 

I am already PMing with you on another thread to support with the Premier sport issue, so will stick there for now to avoid any confusion. 

All the best! 

Molly