My husband has asked for a new password. He has received one from Virgin which has 8 characters. Then gets asked to put in characters 1 9 and 11? How does he get round that stupidity?
Who or what is asking him for these characters? I presume a webpage somewhere, but you've not said...
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When he tries to sign in to his bank account with the new password Virgin have given him....they ask for 3rd character 9th character 11th character and the password consists of 8 characters??
I must be missing something here.
Why would Virgin Media issue you a password to access your bank account?
Having a password issue with one of your VM online accounts (email, my-account section etc) I can understand.
@ellarose1234 So does this query relate to a Virgin Money bank account? If so this is not the correct forum as this is for Virgin Media related issues.
I cannot think of any situation where Virgin Media would set a password for use with a bank account.
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Thanks for posting and sorry for any confusion.
japitts and Graham_A are right in what they say, we wouldn't issue you a password for a bank account.
If this is relating to Virgin Money it's not something we're able to help with here.
Can you please confirm what you mean?