If the password is less then 8 characters then i get a too short warning. This is fair and is good security practice. If I type anything over 10 characters this is too long. If I put special characters in it would not accept the password either.
I ended up by trial and error getting a valid password after about 15 minutes but the UI was terrible in helping me out with what was wrong.
I can see this requirement now I have set a account but this was nowhere when I was registering. "8-10 characters long, letters and numbers only, no spaces. First character must be a letter."
Can anyone explain why in 2020 an 11 characters password is too long ? You are limiting your customers passwords to be pretty insecure for what reason ? Why does the first character have to be letter you making passwords even more insecure mandating this ?
Five Months on, and the password requirements have still not changed. Virgin Media is the largest ISP in the UK. Yet, customer security falls behind even this forum which, allows up to 20 characters, including special characters. Unlike this forum, my account holds personal information and is far more easily accessible.