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Bazaldo
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Password reset.

on ‎20-04-2020 22:18

I'm trying to get a SIM card for my daughter and when I phoned up I was asked for letters from the security question. I tried what I thought it could be but to no avail. How do I go about changing the security question please. I searched the site but I can't find anything or how to contact someone without phoning up.

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Graham_A
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Re: Password reset.

on ‎20-04-2020 22:25

That would normally require a phone call, however there is a text service that may be able to help. For mobile accounts it is 07533 016422

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I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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