on 12-08-2021 21:58
Is there an up to date link on here to change the "Password for telephone support"? I spoke with you on the phone earlier and was told I could change my password after I logged into my account, but I can't find it on your site.
Cheers
Dave
Answered! Go to Answer
on 12-08-2021 22:06
@Maggotdrowner wrote:Is there an up to date link on here to change the "Password for telephone support"? I spoke with you on the phone earlier and was told I could change my password after I logged into my account, but I can't find it on your site.
Cheers
Dave
Unfortunately you were misinformed. The telephone or customer verification passphrase cannot be changed online.
As I understand it the customer support agents should be able to change it provided you can clear other security questions.
Otherwise they can send out a reminder letter in the post to the registered address of the account holder.
If you still have your welcome letter the passphrase should be contained in it.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 12-08-2021 22:06
@Maggotdrowner wrote:Is there an up to date link on here to change the "Password for telephone support"? I spoke with you on the phone earlier and was told I could change my password after I logged into my account, but I can't find it on your site.
Cheers
Dave
Unfortunately you were misinformed. The telephone or customer verification passphrase cannot be changed online.
As I understand it the customer support agents should be able to change it provided you can clear other security questions.
Otherwise they can send out a reminder letter in the post to the registered address of the account holder.
If you still have your welcome letter the passphrase should be contained in it.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-08-2021 22:24
Thanks for that Graham_A
{If you still have your welcome letter the passphrase should be contained in it.}
I've been with Virgin since it was blueyonder (maybe before that?).. so 25+ years ago.. I think I stand a better chance of platting fog than finding my welcome letter 🤣.. OK I'll stick to the other way of authenticating myself to them.. 🤦🏻♂️
on 12-08-2021 22:32
@Maggotdrowner I think that the VM Forum Team staff may be able to get this reset as well, but not 100% sure of that.
Incidentally I have been with VM since they were Telewest (Blueyonder) for around 20 years and I still have my welcome letter on file!
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-08-2021 09:06
Hi @Maggotdrowner.
Welcome back to our forums.
Thank you for getting in touch with us regarding your account verification password. We can help regarding this. I have sent a private message to you. Please look our for the purple envelope and provide a response when you can.
Thanks,