Password change

[gmcdonnell]

I need to change my password to access MyVirginMedia and it won’t let me online for some reason. Is there a way for it to be done without having to hang on the phone for hours waiting for the customer services centre?

[Natalie_L · Accepted solution]

Hi gmcdonnell, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing issues when attempting to update your password online, we will do all we can to help. 

Can you please expand on what happens when you attempt to change the password, do you get an error message at all?

Thanks, 

[gmcdonnell]

Hi Nat, 

Nothing happens, it just stays as it is with my answers to the security questions.

geoff

[Chris_W1]

HI gmcdonnell, thanks for the message and sorry to hear that you are having issues with the password. 

I will send you a private message so that this can be looked into further for you. 

Chris