My primary password has become locked and, despite many attempts to reset it using the 'Forgotten password' route, it always fails, as the security/account information isn't recognised. I've noticed that several other users on here have experienced a similar issue and it seems that help could be at hand via a Direct Message.
Is there anyone on here who can help? What information would you need me to provide?
Return message sent, still no access to e mail account. Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.