Password Disappeared

[K8Tee]

Hi, our home wifi used to be password protected but this has disappeared overnight - now our network is not password protected and doesn't require a WiFi password to use. I haven't changed any settings and am concerned about security.

[用心棒]

What are you seeing that indicates your home Wi-Fi is no longer protected; redact images before posting here?

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Alex_RM]

Hi K8Tee,

Thanks for posting and welcome to our community 🙂

Sorry to hear there's been some confusion regarding your WiFi password.

Have you tried a pin hole reset of the hub to see if this changes anything?
Alex_Rm

[K8Tee]

I've tried a reset several times but it's not worked.

[Alex_RM]

Hi K8Tee,

Thanks for confirming, so I can take a closer look at this I'd like to get a few ore details from you. I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm