Virgin Media Community

[Guggles2k17]

I cannot remove parental controls from my mobile account either in the app or online.

[Natalie_L]

Hi Guggles2k17, 

Thank you for posting to us here on the community. 

I am very sorry to hear you are experiencing issues updating your settings for your mobile service. 

Can you please expand on what happens when you attempt to change this? Are you getting an error message at all?

Let us know and we will be happy to assist further. 

Thanks,