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Malina423
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Outside cable exposed and above ground

Hi, 

I had VM cable laid over a month ago. Most of the cable lenght had been laid in turf and tarmac and it is covered and secured. However they left about 600-70mm long cable exposed and unsecured with no conduit and trunking, sticking out above the ground. As aresult it has been cut while hedge trimming. My services are disconnexted. I have just complained to VM over txt msg and they told me i have to pay £99 because I havent reported it earlier. 

I am appalled that VM put a responsibility of quality assurance back on me! Surely VM are not allowed leaving cable exposed to public and installation company must be responsible for non compliant and unsafe installation. 

Can you advise? 

Thanks in advance. 

20200918_110146.jpg

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