Hi @ZR
Welcome to the community forums
I can see that you already have a thread opened previously on this same issue that you're receiving support on. Please reply to our forums teams response for further assistance.
We also ask that you please do not open multiple threads on the same issue. This is against forum rules. The forum teams responses are not instant but we will work to reply within a few days. Alternatively, the community members are also here to support and advise as well.
Here to help 🙂
Virgin Media Forums Agent
Carley
