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Noodles2020
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Old virgin media email hacked

OK please help. My old virginmedia e account has been hacked. I was sent an email saying after 90 days it would be deleted but never was. So now 4 years later someone has hacked me and neither I, nor them can change the password and when I try virginmedia online I am not a customer so how to I get this account deleted please! They have managed to try and take credit out, hack Netflix, sky and a home shopping catalogue. Has been reported to the police but I just can't close the account down for good! 

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Graham_A
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Re: Old virgin media email hacked

The VM Forum Team should be able to arrange this for you.  They will contact via Private Message on this forum when they reach the thread.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Noodles2020
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Re: Old virgin media email hacked

Thank you. Its been a nightmare trying to get it sorted 😔

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John_GS
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Re: Old virgin media email hacked

Hi Noodles2020

 

Thanks for posting and welcome to the community. I am sorry to hear of the email and I'll be happy to help further. As we'll be discussing security. I'll send you a PM now. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Old virgin media email hacked

Thanks for joining me on PM Noodles2020,

 

Just to update the thread, this has been raised with IT to delete the email

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Old virgin media email hacked

Hi @Noodles2020.

 

I'm so sorry for the delayed reply. IT have confirmed the mailbox has been deleted.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Noodles2020
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Re: Old virgin media email hacked

Thank you so much 😬

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