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LeighLeigh1988
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Old virgin media account hacked

I believe someone is using my old account, I would like notification that this account has been closed. It did not close after the 90 days and after about a year it logged me out. I've never had notification that it's been deleted 

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DJ_Shadow1966
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Re: Old virgin media account hacked

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Old virgin media account hacked

Hi LeighLeigh1988

 

Thanks for posting and welcome to the community. Sorry to hear of the email issue. I'll be happy to PM you now to get some details and raise it with our IT team

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Old virgin media account hacked

Thanks for joining me on PM, LeighLeigh1988,

 

Just to confirm, I've raised it with IT now under reference P010101392. Their timescales are 3-5 working days and I'll be in touch when I know more

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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