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palcouk
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Old ntlworld mail password change

My mail was originally ntlworld but is shown as xxx@virgin.net

I need to change the email password as the account has been compromised (address sold on the dark web) This IS NOT my virgin media password

I cannot find where to do this using Help

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DJ_Shadow1966
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Message 2 of 9
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Re: Old ntlworld mail password change

Hello

Are you still a virginmedia broadband customer ?

You can try this direct link for changing the password https://my.virginmedia.com/forgot-details/password

Regards Mike

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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palcouk
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Re: Old ntlworld mail password change

Thanks but that links to the VM password

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DJ_Shadow1966
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Re: Old ntlworld mail password change

Hello

Yes that is correct they are all the same, is the account listed https://my.virginmedia.com/my-profile/listUsers if it is then you can change the password there.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jodi_S
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Message 5 of 9
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Re: Old ntlworld mail password change

Hi palcouk,

 

Thanks for posting on our community forums. Sorry to hear that you are unable to access your emails, can we ask if you have an active broadband account with us?

 

It seems strange that you email has changed domain? The link that our community member DJ_Shadow1966 has provided should allow you to reset your email password.

 

Please let us know how you get on and come back to us for further assistance.

 

Kind regards Jodi

 

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palcouk
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Message 6 of 9
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Re: Old ntlworld mail password change

I was originally an ntlworld customer which became VM

I changed my VM password today, i did this twice with different passwords as I thought the first hadn't taken  it was 10 characters the second was 12 characters, but I now find i can login to VM with both passwords.

My email username@virgin.net was working as I got a single notification of VM password change, but its no longer working with either VM passwords as above

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Jodi_S
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Re: Old ntlworld mail password change

Thanks fro coming back to me palcouk,

 

Due to the nature of this issues I will need to take a look at your account for you. I will pop you over a private message to take a look at this for you.

 

Click on the purple envelope to accept the chat. 

 

Kind regards Jodi

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palcouk
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Message 8 of 9
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Re: Old ntlworld mail password change

I was originally a ntlworld customer which later became VM

The password reset link doesn't work it reports I have used incorrect details, which I have not. I can access the VM site log on without any issues other than I can access it using two separate passwords email is through either is visible on VM site

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Tom_F
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Re: Old ntlworld mail password change

Hi palcouk, sorry to hear about the problems you've had resetting your password. If you're able to complete a security check with us via PM we'll be able to help further. Please get back to me via PM and we'll take it from there.

 

Tom 

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