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uji963
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Old @ntlworld email account compromised

Could someone from the VM Forum Team please contact me to help delete a very old ntlworld email address to which I no longer have access. Someone sent a message to it recently by mistake and it seems its still active and I have no way of seeing the messages or closing it down. Thanks in advance. 

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Lisa_CC
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Re: Old @ntlworld email account compromised

Hey there uji963,

 

Sure we can delete the old email for you. Can I ask whether you're an existing customer of ours or whether you're a former customer?  I ask because once deleted we won't be able to reverse it and I just want to make sure that it's not used as a username for your account.

 

Thanks,

 

Lisa

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uji963
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Re: Old @ntlworld email account compromised

Hi Lisa, I am a former customer, thanks.

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Beth_G
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Re: Old @ntlworld email account compromised

Hi uji963,

 

Apologies for our delayed response; thanks for getting back to us.

 

I'll pop you over a PM so I can take the details and request for the mailbox to be deleted.

 

Check out the purple envelope for a message from me.

 

Kind regards,

 

Beth

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Beth_G
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Re: Old @ntlworld email account compromised

Hi @uji963,

 

Thank you for confirming the requested details over PM

 

I have raised this with our IT team so the mailbox can be deleted under the reference: P010242855


Once they have come back to me to let me know it's been closed down, I will pop back here.

 

Kind regards,

Beth

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uji963
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Re: Old @ntlworld email account compromised

Great, thank you.
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Beth_G
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Re: Old @ntlworld email account compromised

No problem @uji963 - the email account has now been deleted 🙂

 

Kind regards,

 

Beth

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