Old email address

[ColinT11]

I am no longer a Virginmedia customer as you do not supply my area and I want to delete an old email address that has been hacked and the password changed

[Ayisha_B]

Hi @ColinT11,

A warm welcome to our Community Forums and thanks for posting. 

I'm sorry to hear your mailbox has been hacked. We would usually delete email accounts after 90 days from when you leave us so apologies if this has been missed.

I'm going to drop you a PM now to confirm some details and I'll get it raised an IT ticket raised with our support team so the mailbox can be deleted. 

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Hope to hear from you soon 🙂

[Ayisha_B]

Thanks for confirming your details via PM @ColinT11,

I've raised a ticket with our IT team now and requested for the mailbox to be deleted.

It can take 5 - 7 working days to get a response so as soon as I have any updates, I will follow up with you 🙂

Have a lovely day and speak soon!

[ColinT11]

Thank you

[Ayisha_B]

Hey @ColinT11

Just following up to let you know our IT team have advised the mailbox has been removed as requested 🙂

I trust this resolves your query but if you need help with anything else, just give me a shout. 

Many thanks

[ColinT11]

Thank you so much and appreciate the quick result from the team 

Colin