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Amorgs
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Old blueyonder email hacked

My blueyonder email has been inactive for a few years now, but emails still auto forward to my gmail account.

Over the last few days I’ve noticed suspicious activity being auto forwarded from this email with various locations around the world eg. password resets, account creation in my name etc. How can I go about getting this email deleted? As I’m worried about my data security.

I hope somebody can help, thanks!

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David_Bn
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Re: Old blueyonder email hacked

Thanks for your post on our Community Forums and a very warm welcome to you!

 

I'm sorry to see that you've been having issues with the E-Mail account

 

We can seek to have this deleted with the assistance of our IT team, check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David-Bn

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bluenose_44
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Re: Old blueyonder email hacked

Sorry to hijack the thread but I'm having the same problem. Please can you help have my old accounts deleted too?

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Gareth_L
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Re: Old blueyonder email hacked

Hello bluenose_44

Thanks for letting us know about this 

It's an easy fix from this side just need to pass security by private message

Raise a ticket with our IT Team and it takes around 7 -10 days

If you can check the purple envelope top right of your screen that would be great 

Gareth_L

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Re: Old blueyonder email hacked

Hello bluenose_44

Thanks for passing security 

The emails you have advised have been requested to be deleted 

This can take upto 7 days max

If you go to mailtester.com over the next few days

Input the emails and if its green it is still active if its red then its deleted 

Gareth_L

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Re: Old blueyonder email hacked

Hello bluenose_44

The emails you advised have now been deleted 

By all means let me know if you need anything else 

Gareth_L