Virgin Media Community

[SamC3]

Hi there I wonder if anyone can help. I lost access to my old Ntlworld email account years ago when our computer conked out. Tried to get it online without any luck.  Recently my Facebook account was Hacked and they got into PayPal and my current email and took over all my Facebook Pages too. I managed to get a view of my main hacked account to see they had changed all password notification details to my old Ntlworld email account so they must have hacked that too? My Fb had initially been set up using Ntlworld so they just took my recent emails off the account and got complete control. Can anyone help me gain control of that email address? Or lead me to where I can get help please? 

[Tom_F]

Hi SamC3, thanks for getting in touch.

Sorry to hear about this situation with your accounts & email address. We may be able to help you regain access depending on the status of the account and outcome of a security check.

Please look out for my PM (the purple envelope) and we'll be able to look further into this for you.

Tom