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APbrother
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Old NTLWORLD Email account hacked

Hello

For some reason I have had an old NTLWORLD.COM email address stay active on my old laptop. Its barely used and sits there on Outlook just collecting emails. 

Recently about 9 days ago it stopped as the password has been changed, which I cannot recover. So it has been hacked and I am concerned as to what details they can get from it.

The email does not need to be used anymore, I am happy for it and anything connected to it be wiped as im not a Virginmedia customer anymore so it makes no sense why this has been running on this long.

Please can someone help have this email account deleted, so i dont have to worry about the hacker requesting old passwords or details about me on there.

Many thanks,

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Graham_A
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Re: Old NTLWORLD Email account hacked

The VM Forum Team should be able to arrange this for you.  They will respond to this thread in due course and will request details from you via Private Message.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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APbrother
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Re: Old NTLWORLD Email account hacked

Thanks for that, ill keep an eye out.

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Anonymous
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Re: Old NTLWORLD Email account hacked

it may not of been hacked. it might be in the process of being deleted if the VM system has noticed and started cleaning up the old accounts
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APbrother
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Re: Old NTLWORLD Email account hacked

It has been hacked as there are a load of password reset requests for old accounts ive had. They have also requested keys for computer games that I never redeemed.

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John_GS
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Re: Old NTLWORLD Email account hacked

Hi APbrother

 

Thanks for posting and welcome to the community. I am sorry to hear of the email issues. I'll send you a PM now so I can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

APbrother
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Re: Old NTLWORLD Email account hacked

Thanks John, I have replied with the details required.

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