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Re: Virgin Media's data incident

Does the breech also include details of ex-customers? Since I no longer have the Blueyonder e-mail account that died with my VM contract (because of a house move) it's not entirely clear I would be informed of any personal data being compromised.....

Write to VM's laughably titled Data Protection Team (by donkey post, as these amateurs can't be trusted with any form of digital data or communication) and ask for a copy of all information that they retain on you, and all information that they've been airing to the unfiltered internet through this screw up.  If they don't respond in a month, escalate to the ICO because that's a further breach of GDPR, if they respond but are not clear, then raise a formal written complaint with VM, and if still not totally satisfied escalate to the arbitration service CISAS.

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Message 82 of 165
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Re: Virgin Media's data incident

VM why are you not being 100% upfront about this, knowing more info could come to light?

Does the ICO know all the info or just selected info?

Also what sort of marketing DB was this to store the following, which doesn't have anything to do with marketing?

  • DOB why not just a age range?
  • IP addresses - For what reason?
  • IMEI numbers for stolen phones - For what reason?
  • Request to block or unblock pornographic, gore related and gambling websites -  For what reason?

Am I angary our info was leaked yes, but I want the full extent of the info leaked and what you doing about it, now and in the future.
Also why was we on it, when we request no marketing in the customer login area, which was before the leak happend?

_____________________
Regards
Gaz
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Message 83 of 165
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Re: Virgin Media's data incident

They also blocked me on facebook for posting the turgensec link.  Must have rattled their damage control escapades 🙄

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Message 84 of 165
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Re: Virgin Media's data incident

Already received today spam email from Amazon regarding illegal use on my account and to click on link to check any illegal orders and change notification details. 
Problem is I have never used Amazon ( one of the few, I know). Also my ntlworld email is rarely used ( I send an email once every three months to keep it alive) and transferred all my email contacts, financial orders etc to my safe email accounts elsewhere about 4 years ago.

I have passed details on to relevant body. I changed my VM account password a year ago but have recently received a spam stating my old password ( never used anywhere ) . So, do we believe no passwords were hacked?.

 

 

 

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Message 85 of 165
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Re: Virgin Media's data incident

They also blocked me on facebook for posting the turgensec link. 

In which case the half-wits of their "social media" department need to consult their legal department before deleting "negative" content.  The Competition & Markets Authority have already expressed their opinion on this matter, and the fines applicable for manipulating social media.  My suggestion to try to repost that link, take screen shots all along the way, and if VM delete it again, report them to Ofcom, requesting that Ofcom make a referral to the CMA.

That might all sound dry and bureaucratic, but trust me, I've worked in the field of regulated businesses, and the CMA scare the carp out of large companies.

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Message 86 of 165
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Re: Virgin Media's data incident

Unfortunately, having been blocked, I can no longer post on the page but I've screenshotted twitter conversations with them and been in contact with the CEO's office.  Only returned to VM in January and wish I hadn't bothered.  Forgotten how sly they are when it comes to covering their mistakes up...  Rest assured I won't let it lie though, got plenty of time on my hands to be taking this on!

Thanks for the info and tips though, I'll certainly follow up on them too!

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Message 87 of 165
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Re: Virgin Media's data incident

Hi invyism,

Similar to our community where we have our Forum Guidelines, we do have certain house rules on our Facebook page. For example we ask that you do not multiple post across our page, as multiple posts can inhibit the response times, and ability to help other customers.

If you have concerns, we ask that you keep to one post on our Facebook page, as this will also ensure that no information is lost across multiple different posts. This is the same for our Community Forums, where we ask that you do not post the same content on multiple threads.

If you do breach the house rules of our Facebook page, your posting rights would be reviewed and may be revoked.

Mod Team
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Message 88 of 165
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Re: Virgin Media's data incident

You blocked me on facebook, hence my posting here.  Kindly have a think about things before trying to shut people up.  FYI, I only posted the link that has been posted on here on your facebook page so I did nothing other than post the facts of the situation.

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Message 89 of 165
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Re: Virgin Media's data incident


@invyism wrote:

You blocked me on facebook, hence my posting here.  Kindly have a think about things before trying to shut people up.  FYI, I only posted the link that has been posted on here on your facebook page so I did nothing other than post the facts of the situation.



Really? We going down THAT road?

TBF Ive usually thought of VM as kind of on our side, given their responses to block requests, response to DMCA takedowns and allowing free speech.

Using house rules to stifle debate on what is clearly a ....well....situation....... leaves a bad taste.

I would emphasise 用心棒's post- read the disclosure, make your own mind up.

Hand wringing goes so far.

I'm far more interested in a constructive response to this.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 90 of 165
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Re: Virgin Media's data incident

Thank you.  It's the fact that VM are seriously blanket bombing everyone's legitimate concerns and complaints about this breach that angers me so much.  They should be concerning themselves with safeguarding customers and not covering their own backsides.  I don't see what the problem is in pointing that out.