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RichA01
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Numerous malware alerts

Hello

I am receiving a number of letters and emails advising of a malware alert on a device connected to the network.

I have Norton 360 on all laptops, phones etc - having checked none of the devices have any issues. How do I go about identifying which device might have an issue ? I have ring doorbells , hive and a security alarm all connected to the network but I assume none of these will have this issue ?

I have followed all advice on Virgin Media site and still keep getting notifications.

Any help much appreciated

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用心棒
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Re: Numerous malware alerts

Did any of the letters / emails identify the malware by name?

  • No, post back here to have the issue flagged to the forum team
  • Yes, then research via your favoured search engine the type of device the malware infects and from there review the security of any such device within the local network

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RichA01
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Re: Numerous malware alerts

No, nothing named , just a generic message that a device may have malware

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用心棒
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Re: Numerous malware alerts

Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.

Zak_M
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Re: Numerous malware alerts

Good morning @RichA01 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with suggested malware. 

 

I have just had a peek over your account and can see that you spoke with someone yesterday, were they able to assist you with this issue?  

 

Kind regards,

Zak_M

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RichA01
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Message 6 of 7
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Re: Numerous malware alerts

Hi Zak

No , they suggested I post on here - really not sure what to do now as have checked all devices and all are clear.

Any help you can give would be great

Best wishes

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Zak_M
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Re: Numerous malware alerts

No problem @RichA01

 

I will pop you over a PM so that I can get some account information and we can go from there. 

 

Kind regards,

Zak_M

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